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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 4 days ago by to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] 1 point 4 days ago* (last edited 3 days ago) (1 child)

Dystopia? Brother, you need to understand that games were locked down to windows for the longest time. If you don't remember the shit show that was windows 8 and Microsoft shutting down games for windows live, then you don't understand how bleak the outlook was for PC gaming at that time. Valve has nearly single handily moved compatibility to other operating systems for nearly all games all the while keeping everyone's library available for nearly a quarter century. When Valve does shady shit, we'll call them out for it, but I'm not about to stop supporting them when they're making using a real alternative for a better OS a reality.

Not to mention the sales making PC gaming much more affordable than console gaming.

I wouldn't care if Sony dropped digital if there was another source to get games other than the official Sony PlayStation store, but since there is no alternative, it is bullshit. The loss of physical isn't the real fight here though, it's open competition. Why else do you think Google and Apple are fighting tooth and nail to keep other stores off their mobile phone platforms?

How will they learn about alternative stores? Like this.

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  • [–] 0 points 3 days ago* (1 child)

    If you don't remember the shit show that was windows 8

    I've used windows 8.1 and 8 itself briefly. All applications from previous eras of windows worked. I've no idea what you're on about now.

    When Valve does shady shit, we'll call them out for it

    Oh really? You're not calling them out for the shady shit that I'm literally dangling right in front of you. All I've seen you do is credit other people's work to them and shift the topic away from the fact Sony is copying their homework from them. And you keep doing that.

    The loss of physical isn't the real fight here though, it's open competition.

    The loss of physical is the loss of another venue for ownership, including the ability to resell or give away your copies - something not even GOG lets you do. Oh, and also it's something Sony themselves made an entire ad around...

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  • [–] 1 point 3 days ago* (1 child)

    I've no idea what you're on about now.

    The whole reason why SteamOS exists is because Microsoft introduced the Windows store with 8. It looked like at the time Microsoft was going to push that all software for the windows platform was going to have to go through their store.

    credit other people's work to them

    Things like Proton, Fex, and SteamOS?

    shift the topic away

    I really don't think you understand why people like Valve. I've explained it above, go back a reread my comments on gamers getting a real choice on running an operating system of their choosing.

    loss of another venue for ownership

    Again, reread my comment where I call it bullshit. It wouldn't be a problem if there was another store from which to buy from.

    something not even GOG lets you do

    Well, no. GoG isn't going to actively promote piracy. It isn't going to stop them from telling you exactly what I told you to do though. Whatever you do with your copy is totally up to you.

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  • [–] 1 point 3 days ago* (1 child)

    The whole reason why SteamOS exists is because Microsoft introduced the Windows store with 8.

    Ah yes. People panicked that Microsoft was going to somehow self-mutilate the ecosystem they have built, and Valve decided to opportunistically jump on the bandwagon and sell a "cure" to a non-existent problem, by porting their DRM to Linux, and wooed the world by... forking existing Linux distros with their DRM set to autoboot on big picture, and Wine? Damn, I'm impressed. /s

    I really don't think you understand why people like Valve.

    Rather there's nothing reasonable about liking them in the first place. American corporation paying taxes to the current regime, founded by an ex-Microsoft employee turned billionaire and owner of multiple yachts. Developed its own DRM, then found ways to monetize and enshittify it to make even more off PNGs and chat emojis. Singlehandedly killed used copies for PC games way before it crossed Sony's mind. A loot box pioneer. Also popularized the toxic F2P model from mobile to the PC world with TF2. Attempted to make paid mods with a hefty cut going to themselves. Didn't offer refunds for well over a decade until Australia forced them to legally - and yet their refund system remains subpar. I could go on...

    gamers getting a real choice on running an operating system of their choosing.

    Yes you keep shifting the topic. I'm talking about game ownership and physical copies, here you are talking about operating systems. I can run a fully libre system running GNU/Hurd and play GOG games all I want, it doesn't change the fact Valve made it so I don't own my digital PC games any more than Sony wants you to own them - they made it so GOG is unironically a store whose entire selling point is "we let you download offline installers for the few games we sell" which is IMHO dystopian - so why are we still rewarding them? Is it the shinies?

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  • [–] 1 point 2 days ago (1 child)

    Here just to point out you're missing the huge amount of work Valve puts on Linux and open source. Go look at lwn and phoronix if you want. They could just make all a binary blob and force you to run SteamOS but instead they contribute upstream. "forking existing Linux distros with their DRM set to autoboot on big picture, and Wine? Damn, I'm impressed. /s" is unbelievably ignorant or dishonest.

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  • [–] 1 point 2 days ago* (last edited 2 days ago)

    unbelievably ignorant or dishonest.

    Embrace, extend, extinguish. But I guess since Valve is doing it and not Microsoft, I'm the one called ignorant or dishonest for calling it what it is. For every minor contribution to Linux they made, they made multiples of regressions to the entirety of the PC platform and games sphere. Keep sweeping everything under the rug to convince yourself your favorite American corpo is the savior - not all the volunteers that made the hard work Valve latched on for free.

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