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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 4 days ago by to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] 12 points 4 days ago (7 children)

I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won't give me his number and the rest of the management won't either. Customer service is the only place people even have a chance to be heard, and that's why they get mad. It's a systemic problem and companies use cheap replaceable employees to defer it.

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  • [–] 3 points 4 days ago* (last edited 4 days ago) (1 child)

    If you must voice a complaint to the call centre, at least keep it civil. You're much more likely to be heard.

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  • [–] 3 points 4 days ago (1 child)

    No one at the call center gives a shit regardless of how you approach it, I promise you. They probably aren't even Sony employees.

    3rd party call centers are usually terrified of telling the actual business about issues.

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  • [–] 1 point 4 days ago* (last edited 4 days ago)

    I did say 'if you must'. I reckon it's pissing into the wind as well. Just don't buy their product is my advice. The only thing megacorporations like Sony respect is the bottom line. I also don't expect enough 'gamers' to do that to make a difference. They'll yell and stomp their little feet, but still send them their money.

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