I was thinking the same but I have so many questions (that I don't care enough to research).
How big is their team? Could they not find any competent artists? Could they not afford any competent artists? Could they not afford to upskill any of their current team, like getting them lessons in whatever was relevant?
It seems like they were just shallow and wanted a "classically" pretty product right now. And that doesn't engender much sympathy.