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New Orleans will use AI to answer 911 calls instead of a human
(www.shreveporttimes.com)
This is a most excellent place for technology news and articles.
How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn't exist.
Butts in seats don't exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat assistant to a problem without a real solution.