I have a son with Down Syndrome so I know about learning disabilities. It wasn't just that situation it was their whole approach to the job. As a hired engineer they get standardized training and then are expected to work on projects. This person (and many new recruits) would find that it was easier to call tech support, and then they'd ask us to complete the project and then and send the a file back. Thus me saying dude please talk with your manager.
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