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[–] 5 points 3 months ago

I know people hate hearing that line, but when I have done technical support it is highly useful to know if it works properly on other machines.

Preferably identical hardware is a good starting point, but if a solution is working fine on one machine but not another it can steer you toward other client issues.

Some user complaints of " it doesnt work on my machine" have been resolved to:

  • user modified, or didn't input, the correct environment variable.
  • user is running a version of app not certified for that hardware config.
  • user actually has no clue how computers work and didn't realize the app looking for shared network locations only works if you are on the network. Or app needing a license server can't work if it can't find the server
  • user isn't understanding the requirements for the app output, so not providing the necessary input can't achieve proper output results.
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