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[-] pedz@lemmy.ca 12 points 6 days ago

I'm doing tech support and customer support. The dev team missed their deadline on the launch of the new ERP and launched it anyway a few days later. There are still Lorem Ipsum in some places. We can't even edit client's names or phone numbers yet. We also can't open new accounts for a handful of clients.

I usually can cover for "my" team. We all make mistakes and sometimes things are not going according to plan. But so far it's the worst deployment I have ever seen. I gave up on trying to help clients and I'm now just telling them I can't do anything, while the dev team is telling me they are working on those issues and they should be fixed "in the following days, bro". It's been two weeks of "this is gonna get fixed soon" while I am bullshitting the clients telling them "oh I've been told it would work now, please try again".

I'm tired and they should be better. I just script for fun. I was doing PHP 20 years ago and still host a few services for a handful of people, and sometimes I think I might do a better job than some junior programmers.

[-] CrypticCoffee@lemmy.ml 2 points 4 days ago

Wait? They didn't test it and didn't delay when they knew it wasn't feature complete? The failure wasn't with junior devs.

this post was submitted on 08 May 2026
949 points (99.0% liked)

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