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First of all like the other commenter said make sure you have all the right Immich containers running, should be 4 to 5 depending on if you have a backup container.
In the webpage, not the app, go to server settings first, in the machine learning section check that you have facial recognition turned on and a model selected, read through in case you want to change anything else about it.
Then secondly go to job queue and try refreshing face detection and grouping.
What's the backup container you're referring to?
Although if I remember right a separate backup agent is obsolete, the main Immich container can do backups now
Maybe that's specific to my host software that manages docker, it's called Cosmos Cloud. There is a pre-built Immich docker compose which has an option to add a backup agent.
I did all that and now the computer is a leafblower so hopefully it will be good in a while.
Edit: got more meme faces... settings tweaking time I guess