All these stories about TSA are foreign to me. I've never witnessed anything other than resigned professionalism from them. They don't look they're having a great time at work, but I've chalked at least half of that up to training, and the other half is just basic exhaustion.
Like people who complain about noisy theaters. I've never really experienced that, and I go to high volume theaters.
When people start hollering about how badly everyone is treating them, I start to wonder how they were behaving.