VC Lawyers insist. Not worth it for the company to fight for something (not going to arbitration) that no one will notice or care about if it doesn't change. Or maybe they didn't care.
I'm just saying capitalism ruins everything because investors only care about maximizing profit and minimizing risk, this forces bullshit like this onto everyone downstream. One solution is not to use the product. Better solution is to change the law to make mandatory arbitration illegal. Best solution is to throw billionaires into the ocean and stir the solution until the solid is fully dissolved.