Many people are only semi literate. This cuts two ways- many people struggle with reading longer text, but they also struggle with composing longer text.
I've generally worked in tech with rather educated people, but even there the lower portion of their writing skills can be disappointing. Like, a low grade for English Composition 101. Now, remember that most people don't have even that much training, and don't practice on their own in ways that encourage (what's traditionally considered) good writing.
I think this is part of why some people love chatgpt. They're poor at writing, and now there's a tool that purports to fix that problem without all the pesky work of practicing and learning.