Of course it doesn't disprove that, I never said it was, infact, I stated quite the opposite. However, the fact that they were handing out refunds in cases where games were just outright broken or a scam proves that they have been on the consumer side. Just look at what bethesda did with FO76, where they actually denied refunds for that game when it was obvious it was a shitshow.

Again, I'm not saying that it was a great move from steam to not have a refund window, but claiming they were "abusing their power" when "no refunds" is basically the default for american companies (where refunds are not legally mandated, but each merchant can set his own refund period) is just stupid.