The secret of the CS and IT job is that it has always been the Neuveaux Blue Collar job.

For every IT exec and formerly-technical middle-management douchebag making really good money, there are 2 to 10 actually technical resources making "okay" money relative to their skill and the insane hours and scenarios they are expected to work.

Oh and let's not forget they're constantly trying to outsource as much of that support and engineering talent as possible.