That's a great way to handle it.

I like to pass them the ticket and schedule the next open hour on their calendar for them to teach me how to do it, if they're a developer. Sometimes they do, because I was genuinely missing something easy. Usually they get to awkwardly discuss why they don't have it done yet, either.

When the person isn't even a developer, I'll explain the usual process between developers, and give them a chance to beg their way out of it.

If they don't beg off, I schedule them anyway and see if they can actually at least "rubber duck" me through the problem. (Sometimes it even works.)

I've had a couple peers discover (or rekindle) their love for development this way. Most just make up a reason not to make the meeting, though.