Sorry, I misread. What is bad about the UX exactly? You don’t need to customize anything if you don’t want to; “it just works”. And I dont follow you on how having the option to customize things makes it a bad user experience. You’re assuming the native UI is bad for some reason.

Being given the tools to customize something by hand is not the same as being offered enough option to simply choose what you want. Having a good UX means that there was a UI designer who alread did the customzing for you and you simply have click a button to apply it.

I barely even remember what the specific dealbreaker was, honestly. I was just dabbling, considering expanding my NAS and maybe getting the gear to dump my 4K BluRays. I gave Jellyfin a try first, I went through the setup process and I remember it being a) confusing to set up directly on my NAS, and b) very ugly.

I gave Plex a try to cover my bases and that looked better and got me up and running faster, so I just stuck with it. Easier remote access was a feature for me there, too, but the choice was made purely on the onboarding process, there was nothing activist to it. It's maybe the most user-level, unresearched decision I've taken on software in a while, honestly. I was already trying to figuring out the ripping and encoding at the same time, so I didn't want to put any additional attention on library management.

If anything I gave Jellyfin a bit more of a chance than I otherwise would have because I had heard a lot of angry chatter from people about Plex. I guess I came in after they made the changes that pissed people off and didn't mind the state of the current product without a frame of reference. I would have bailed if there was a subscription, but they do have a one-and-done purchase, so now I'm set up, it's working and I've paid them as much as I'm going to, so I'm fine with it. I do appreciate a free alternative existing, though.