I barely even remember what the specific dealbreaker was, honestly. I was just dabbling, considering expanding my NAS and maybe getting the gear to dump my 4K BluRays. I gave Jellyfin a try first, I went through the setup process and I remember it being a) confusing to set up directly on my NAS, and b) very ugly.

I gave Plex a try to cover my bases and that looked better and got me up and running faster, so I just stuck with it. Easier remote access was a feature for me there, too, but the choice was made purely on the onboarding process, there was nothing activist to it. It's maybe the most user-level, unresearched decision I've taken on software in a while, honestly. I was already trying to figuring out the ripping and encoding at the same time, so I didn't want to put any additional attention on library management.

If anything I gave Jellyfin a bit more of a chance than I otherwise would have because I had heard a lot of angry chatter from people about Plex. I guess I came in after they made the changes that pissed people off and didn't mind the state of the current product without a frame of reference. I would have bailed if there was a subscription, but they do have a one-and-done purchase, so now I'm set up, it's working and I've paid them as much as I'm going to, so I'm fine with it. I do appreciate a free alternative existing, though.