this post was submitted on 21 Feb 2025

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HP ditches 15-minute wait time policy due to 'feedback' (www.theregister.com)

submitted 2 years ago by misk@sopuli.xyz to c/technology@lemmy.world

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[–] spaghettiwestern@sh.itjust.works 69 points 2 years ago (3 children)

"We're always looking for ways to improve our customer service experience."

LOL!

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[–] yukichigai@lemmy.sdf.org 9 points 2 years ago

Technically they aren't lying: their subjective experience is much better when they don't have to deal with customers.

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[–] SocialMediaRefugee@lemmy.world 6 points 2 years ago

If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.

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[–] ChickenLadyLovesLife@lemmy.world 5 points 2 years ago

"... so we can be sure to avoid ever actually implementing them."

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