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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)
submitted 2 years ago by to c/asklemmy@lemmy.ml
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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] 16 points 2 years ago (3 children)

My mom's password manager is a pen and paper notebook. It's not ideal, but it keeps me from having to reset everything every month, and she chooses slightly more complex passwords since she doesn't have to remember them (even though she is slowly memorizing them)

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  • [–] 15 points 2 years ago

    This is the answer.

    For many people who don't understand technology, the solution isn't more technology. Is a password notebook technically less secure? Yes. But it's much better and more understandable than what she really wants, which is the same username and password for everything.

    Plus, a notebook is great way to pass information that's not just usernames and password. It's in invaluable resource in case of death. Digital is great, but physical copies are important.

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  • [–] 3 points 2 years ago

    Out of all my family and friends, if I had to pick one person to save my life based on wether they could find the correct password to a site or not. I’d go with my 80 year old grandma. She does it with pen and paper. It’s a god damn blessing doing tech support for her, she has every little detail on there.

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