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Mozilla wants you to love Firefox again (www.fastcompany.com)
submitted 2 years ago by to c/privacy@lemmy.ml
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"Last month, Mozilla made a quiet change in Firefox that caused some diehard users to revolt..."

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[–] 77 points 2 years ago* (last edited 2 years ago) (2 children)

Mozilla wants us to love Firefox again? Ok, well, it's actually pretty simple: treat us like customers users, instead of products again. Make the product for us, not for the corpos. Strange how betrayal turns a friend into a foe, isn't it...

E: changed customers to users, as another user here suggested the difference between them. (thanks, fellow lemming!)

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  • [–] 20 points 2 years ago (2 children)

    Not customers, users, otherwise they'll start paywalling features

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  • [–] 3 points 2 years ago

    Which (pr nightmare aside) I wouldn't be against. It's not gonna fly, people are accustomed to 'free' browsers to the point they'd balk at the idea. Even if they weren't most would take a free chromium based browser or Firefox fork over a paid alternative that doesn't give them anything extra. But browsers are massive pieces of tech, they need a lot of dev time, and the money needs to come from somewhere, just relying on volunteers won't cut it.

    Mozilla has been looking for sources of funding for years, sometimes in ways that are their own type of pr nightmare and sometimes in ways I'm not thrilled by, but I get their predicament. I wish there would be (more) state funding. EU, US. Whatever. Much like governments should invest in public transit we should invest in critical software infra.

    I also wish Google's other branches were divorced from their browser dev branch. The stranglehold on the web given to Google by chrome is a huge part of the problem.

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  • [–] 13 points 2 years ago (3 children)

    The problem is in our current society it's simply not possible for something to get very popular without being taken over by a corporation or government, who are usually driven by profits because we live in a capitalist world whether you like it or believe it or not.

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  • [–] 17 points 2 years ago* (1 child)

    it's simply not possible for something to get very popular without being taken over by a corporation

    Please don't excuse unethical and exploitative behavior by pretending that it's unavoidable.

    There are examples of other funding models available; for example, what the Blender Foundation does. It turns out, if a FOSS effort focuses on their community, makes users feel involved and important, asks in good faith for contributions and suggestions, treats people with respect, maintains funding and organizational transparency, and has consistent ethical standards.. it can work out very well for them. No selling out required. No data harvesting required. No shady deals with Google required.

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  • [–] 6 points 2 years ago* (1 child)

    For the purposes of my argument I don't consider blender to be "very popular" in the same way that Chrome or even Firefox is. Blender has less than 2% of the number of users that even Firefox has. I think if Blender were to get Firefox-level popular (for example, over 100 million users), then it too would succumb to greedy corporate interests.

    If you know of this funding model working successfully at the scale of 100 million users/customers or more, I would be interested to learn about it though.

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  • [–] 7 points 2 years ago* (2 children)

    Your statement did leave some wiggle room to quibble over what exactly "very popular" means, though I don't see how popularity is a useful metric when we're talking about free software which doesn't rely on user purchases for revenue. Ultimately it comes down to how funding the development of each software is accomplished, and whether that can be done effectively without selling out.

    However, if we must compare funding strategies based on popularity, then we can. I'm not sure where you got your usage numbers from, but I'll use your percentage to normalize for the number of employees paid through the funding strategies of both examples to compare the effectiveness of the approaches:

    For purposes of discussion, I'll assume that you are correct that Blender has 2% of the popularity of Firefox. Normalizing that for comparison, 2% of 840 Mozilla employees is 16.8 employees (round down because you can't have 0.8 of a person).

    In other words, if Firefox were only 2% as popular as it is now (thus making it equally as popular as you say Blender is), Mozilla would be paying 16 developers with it's funding strategy.

    Conversely, Blender is able to pay 31 developers using their funding strategy. This means that, even when accounting for popularity, Blender's funding strategy is 2x more effective than Mozilla's at paying developers to work on their software.

    Again, I don't agree that popularity is an important metric to compare here, but even when we do so, it's clear that it is entirely possible to fund software without resorting to tired old capitalistic funding models that result in the increasingly objectionable violations of user privacy that Mozilla engages in lately. They could choose to do things differently, and we ought not to excuse them for their failure of imagination about how to fund their business more ethically. Especially when perfectly workable alternative funding models are right there in public view for anyone to emulate.

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  • [–] 7 points 2 years ago (1 child)

    Its been a long time since I came acorss such a calm and composed discussion, this is just an appreciation comment. I do not have anything valid to add to this conversation

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  • [–] 5 points 2 years ago

    They could choose to

    I think what I was really trying to articulate is that eventually it seems to happen to everyone when they get big enough.

    I could totally be wrong and I might be drawing unfair conclusions like most people, sure I will admit, but this is just how I feel about it. Maybe I shouldn't have said it so matter-of-fact because no I don't have any evidence that this always happens. A company might never get "too big", that's entirely possible too.

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  • [–] 13 points 2 years ago* (1 child)

    In a capitalist world, it is possible (and prudent) to treat your customers like customers. Your line will still go up, and for longer. Yes, if you treat them like products, your line will go up faster, until it won't.

    E: if they made this ad network an opt-in with a proper explanation, many people would have opted in. Not everyone, but many would have. And their reputation would not have been sullied.

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  • [–] 3 points 2 years ago

    if they made this ad network an opt-in with a proper explanation, many people would have opted in. Not everyone, but many would have. And their reputation would not have been sullied.

    Bingo!

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  • [–] 10 points 2 years ago

    I don't want to throw the word enshitiffication around, especially when I'm not sure if I can spell it, but the platforms that people jump ship to when that happens are probably especially vulnerable to people jumping ship again.

    I can't imagine Mozilla effectively marketing Firefox as anything but the bullshit free browser, and when they lose that, people will just move to the next actual bullshit free option.

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