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I'm not going to diss on Logitech, they make some good reliable controllers. I would place them bottom on the list of things that probably broke.
That being said. I can understand why someone from the outside sees a plastic controller and wonder why they didn't go with the more expensive plastic controller. But in the end, they both have the same parts. I would also find it VERY strange that there wouldn't be a backup controller.
Though it is hard to take pity on the situation when one has to consider. That 250k a ticket is more then 20 single mothers working 2 jobs, so they can feed their kids, so this dude can go see the titanic..... in person.... Because video documentaries of every angle of the titanic in 4k resolution don't exist in 2023 apparently.
I find a lot of people don't have a mindset of considering how things could go wrong. It usually works, and it's always worked so far for them, therefore it will always work going forward. Plus, it's just so convenient.
For example, there are people who use their phone as their car key. They simply don't think about what happens if their phone is lost/stolen, damaged, or even just out of battery. They may or may not learn a lesson when they get burned by it.