We did not, or at least not universally: https://en.wikipedia.org/wiki/Information_deficit_model

I have to admit, even while finding the crooked corners of the internet with rotten and CJ, I did hold onto the belief that access to information was going to lift the masses up out of ignorance. I knew about flamewars since the BBS days. I knew about trolls since rm -rf advice was given. I, in my naivete, seriously underestimated the effects of these phenomenon on society writ large.