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CEO of Zoom: what if we take deepfake fraud, right, and make it a push-button feature of Zoom (www.theverge.com)
submitted 2 years ago by [M] to c/techtakes@awful.systems
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[–] 47 points 2 years ago (11 children)

lmao, Zoom is cooked. Their CEO has no idea how LLMs work or why they aren't fit for purpose, but he's 100% certain someone else will somehow solve this problem:

So is the AI model hallucination problem down there in the stack, or are you investing in making sure that the rate of hallucinations goes down?

I think solving the AI hallucination problem — I think that’ll be fixed. 

But I guess my question is by who? Is it by you, or is it somewhere down the stack?

It’s someone down the stack. 

Okay.

I think either from the chip level or from the LLM itself.

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  • [+] 34 points 2 years ago* (last edited 2 months ago) (5 children)
    [deleted]
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  • [–] 27 points 2 years ago* (last edited 2 years ago) (4 children)

    What’s he smoking?

    Whatever he's smoking, it's strength rating is at least: "make it seem like a good idea to call employees back from remote work despite remote work facilitation being the one thing we sell".

    So that's gotta be some strong stuff.

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  • [–] [S] 19 points 2 years ago (3 children)

    the important thing about Zoom is that it was the lucky winner of the pandemic. Could have been Google Meet, could have been any of their other competitors, but somehow everyone just converged on Zoom.

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  • [–] 21 points 2 years ago* (last edited 2 years ago) (2 children)

    Having worked in an IT department in 2020, it wasn't just random. Zoom was stable for large meetings and scaled pretty smoothly up to a thousand participants. And it's a standalone product and it had better moderator tools.

    MS Teams often got problems over around 50 to 80 participants. Google Meet worked better but its max was way lower than Zoom (250?). I tried a couple of other competitors, but none that matched up (including Jitsi, unfortunately).

    So if you were at an IT department in an organization that needed to have large meetings and were looking for a quick solution that also worked for your large meetings , Zoom was in 2020 the best choice. And big organisations choices means everyone has to learn that software, so soon enough everyone knows how to use Zoom.

    They were at the right place, had the better product, gained a dominant position. And now they are tossing all that away. C'est la late stage capitalism!

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  • [–] 10 points 2 years ago

    Also according to my freelance interpreter parents:

    Compared to other major tools, was also one of the few not too janky solutions for setting up simultaneous interpreting with a separate audio track for the interpreters output.

    Other tools would require big kludges (separate meeting rooms, etc…), unlikely in to be working for all participants across organizations, or require clunky consecutive translation.

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  • [–] 7 points 2 years ago*

    MS Teams often got problems over around 50 to 80 participants

    As honourable mention, MS Teams is also uncontrollable, overblown jank that

    • doesn't work in a browser despite being built in Electron
    • is complete shite on Android, despite bring built in Electron
    • barely works on Windows, thanks to being built in Electron but despite the fact that it's built by the Windows people

    And even at its best behaviour it randomly loses messages while eating up way more CPU and RAM than possibly justifiable for a glorified IRC UI.

    No wonder Zoom won out over that one, if you tried to use Teams in 2020 you barely could.

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  • [–] 19 points 2 years ago

    Lol I like how they put the author's note at the beginning of the article, "this was a very special interview" as if it's special because of the unique insights instead of special because it sounds coked up.

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  • [–] 13 points 2 years ago (3 children)

    I think solving the AI hallucination problem — I think that’ll be fixed.

    Wasn't this an unsolvable problem?

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  • [–] 20 points 2 years ago* (2 children)

    it's unsolvable because it's literally how LLMs work lol.

    though to be fair i would indeed love for them to solve the LLMs-outputting-text problem.

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