LG to offer subscriptions for already purchased appliances and televisions, evolving into a provider for “Home as a Service”::Subscription fatigue is a thing and regulators are circling, but Korean giant reckons you're ready to cough up after buying hardware

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[+] 170 points 3 years ago* (last edited 3 years ago) (15 children)
  • [–] 34 points 3 years ago (2 children)

    You know my story isn't very different from yours.

    As a teenager I massively pirated everything, became an adult with a paying job streaming was sensible so I paid for Netflix/Spotify eventually adding in Prime video + the occasional thing like P+/disney+ or whatever flavour of the month I wanted to watch.

    Then earlier this year I realised I was paying for 6 different movie/tv streaming subs and when I went on holiday none of the services I had worked properly and I couldn't continue watching the show I had been watching at night before bed and I just went nah fuck this. Blew about 2 grand on a Mac Mini m2 and a ton of hard drives and just went full on Arr stack + usenet + plex lifetime.

    It isn't even about the fucking money anymore it's just how inconvenient they make everything, I've had enough and I don't think I'm ever going back.

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  • [–] 17 points 3 years ago (2 children)

    What’s your issue with Spotify?

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  • [–] 46 points 3 years ago* (8 children)

    My biggest issue is how they took Podcasts, which have always been open RSS feeds for audio (and Apple, the largest player, kept open and public for decades) and started making exclusivity deals that only work through their app, with invasive analytics and monetization.

    My second issue is how Spotify wants me to manage my library the way they believe I should: emphasize playlists, kinda add songs to a library, ignore albums. For instance, on Apple Music if I add 3 songs from an album to my library, I can go to the Albums menu and the album will show up there - even though I only have 3 songs. On Spotify, I either add an entire album, or if I only add the songs, the album won't show up in the albums view. In fact, the whole "liked songs" section feels like an afterthought they added after impementing playlists, while on Apple Music and most oldschool music library software the song library was the main view and the songs added there populated all other fields such as artists or albums. Ironically, Apple Music is got intelligent playlists that work way better than Spotify's, with the downside being they can only be created via iTunes which is ancient software.

    My third issue is what are the value adds to the subscription as the years go by: Spotify added short videos, QR codes, inconsistent lyrics and digital stores that aren't even converted to my local currency... While Apple Music added karaoke lyrics, lossless audio, spatial audio (even on my Android), remasters straight from the studio, and more. It's totally subjective, but Spotify's gimmicks aren't worth it to me.

    My fourth issue is just the number of tracks that are no longer available on Spotify from my library. Apple Music lost a few, YouTube Music slightly less, and Spotify quite a lot which surprised me.

    As you can see, it's not like Spotify killed my cat and replaced my audio library with a 10 hour loop of fart sounds... But I have deep concerns over their treatment of podcasts, I really dislike their philosophy on how to organize a music library (and they offer less customization than an Apple product, how crazy is that?), they're becoming increasingly more popular yet their catalogue is actually shrinking for my music taste, and I don't see real improvements in the service while their competitors keep adding actual value as time goes on.

    Either way, don't mind me - I'm actually now using a huge library of FLAC files on my PC that get converted to MP3 and sent to my phone. Free, no songs vanish, no internet connection, no issues 😄

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    [–] 97 points 3 years ago (1 child)

    There’s only one way I’d be OK with “subscribing” to use a LG fridge: I don’t pay anything upfront and I don’t need to pay for any repairs. If I don’t even get to own it, then I shouldn’t be responsible for fixing it when it dies and spoils all my food after a year or two, nor should I need to pay for a new fridge when I give up on it after those repairs inevitably fail again. Same with their TVs when the cheap capacitors die early.

    If I subscribe to rent your product, the onus is on you to make it reliable enough that it lasts until the subscription turns a profit.

    Since that won’t be their business model, I’m better off buying a half decent brand and then flushing $1000 down the toilet. Fuck LG appliances. (And fuck Samsung appliances while we’re here.)

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  • [–] 83 points 3 years ago (1 child)

    LG can go fuck off.

    Love how these corporate executives these days can only use tricks to increase their profits rather than building better, more reliable products which gain more customers through hard work.

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  • [–] 26 points 3 years ago (1 child)

    But more reliable products means existing customers will buy again less frequently.

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  • [–] 19 points 3 years ago (1 child)

    There are nearly 8 billion people in the world and never in our history has there been as many people with disposable income. There are new customers out there. They don't have to simply fuck over their existing customers and continually fleece us.

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  • [–] 68 points 3 years ago (2 children)

    I bought a $3k+ LG OLED. I intentionally never agreed to any TOS so that it would act as a dumb TV. I wanted it on the network so that I could control it through Home Assistant and Apple HomeKit so I put it in my IoT VLAN. Within a day it was trying to port scan my network! It is now fully isolated with no outgoing connections allowed.

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  • [–] 21 points 3 years ago* (last edited 3 years ago) (3 children)

    I have a 2017 era Samsung TV. I use it to connect to a media server that my router runs if I plug in a USB drive. This just worked so I assumed it was an open unauthenticated service.

    Then I tried to use VLC running on my phone to connect and found myself presented with a login screen. When I investigated further I found the router's media server defaulted to using the the router's admin credentials.

    So it looks like the TV had been programmed to try common default router creds before showing a login prompt to the user as a "convenience".

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  • [–] 63 points 3 years ago (5 children)

    This thing with subscriptions has become insane. You can easily spend several hundred a month getting roped into all the subscriptions companies are pushing. It's the latest way to squeeze as much money as possible out of the consumer.

    I've gone into subscription boycott at this point. I had too many and said screw that. I still have Amazon Prime where I think I get my money's worth. I shop there a lot and use their streaming so it's worth it to me. Subscriptions for appliances? No way in hell.

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    [–] 58 points 3 years ago (1 child)

    Open your fridge once per day before the door locks with our SmartHome Basic tier. You can enjoy up to five door openings per day with SmartHome Premium, or choose SmartHome Ultimate for unlimited door openings, ability to adjust the temperature AND the light turning on automatically when you open the door! Act now to get a 10% discount for the first three months!

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    [–] 51 points 3 years ago (11 children)

    Sigh. Our latest TV is an LG precisely because LG did not have ads in its OS whereas its main competitors do. Once they introduce ads, they'll have completely lost me as a potential repeat customer.

    Guess our next TV will just be a large monitor, with no "smart" shenanigans whatsoever.

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  • [–] 13 points 3 years ago

    Good luck. They don't really make non-smart TVs anymore.

    But I just picked up a Sony and never connect it to the internet after updating the firmware. I have an Apple TV box for an interface. I don't need a non-upgradable streaming stick built into my TV thanks

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    [+] 46 points 3 years ago* (last edited 2 years ago) (1 child)
  • [–] 43 points 3 years ago (2 children)

    Home as a Service

    This has triggered a Fight AND Flight response in my brain. I want to smash everything with a mallet then run to the mountains.
    I hate "as a Service" so much!

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    [–] 42 points 3 years ago

    Enshittification is not just for social media platforms.

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  • [–] 37 points 3 years ago (6 children)

    Mark my words we are soon going to have to subscribe to our toilets. You get one flush a day for free. Save money by subscribing to the flush-lite which gives you 2 additional flushes. If you choose not to subscribe, you will be charged 2.99 for each flush beyond the first one.

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    [–] 37 points 3 years ago (11 children)

    Commenting from an LG phone (last one produced) next to an LG tv. Will never purchase another one of their products in my life, even before this article.

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    [+] 36 points 3 years ago* (last edited 3 years ago) (10 children)
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    [–] 35 points 3 years ago*

    After seeing this post and the article, I just blocked my LG C1 from WAN at my router. LAN still available for automation purposes, but fuck letting that thing out to the internet now. Funny enough, it turns on faster, and no more notification splash at the bottom. Nice.

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  • [–] 32 points 3 years ago

    This is fucking dystopian...

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  • [–] 32 points 3 years ago (2 children)

    For just a low low price of $15.99/month you can use the freezer functionality to keep things really cold! Or, you can use our free ad tier where the freezer only unlocks after you watch a 60 second ad.

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    [–] 30 points 3 years ago (1 child)

    So I can’t do the wash without buying a subscription for it to play Sirius XM? Like wtf is going on. This corpo greed shit has to stop. I hope every single union walks out of the job with these actors and writers. We need to bring power back to the worker a bit.

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  • [–] 20 points 3 years ago (1 child)

    I don't understand the mindset of people who tolerate ads. No way I'm ever hooking up a smart tv to my network!

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  • [–] 20 points 3 years ago

    Most smart products are security nightmares, too. Smart TVs, refridgerators, thermometers, all of them have OS's that arent regularly updated, dont give the user any way to peek into the system, (you get a virus on your computer, and you generally know pretty quick) and usually lack the security features that your phone or PC may have. They're easy points for your network to be compromised.

    The Internet of Things is more like the Internet of Shit.

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  • [–] 29 points 3 years ago (3 children)

    in 2022 it revealed a scheme called “Evolving Appliances For You" that promised software upgrades to home appliances. The company offered the example of a family that moves to a different home, and different climate, and upgrades its clothes drier with routines suited to local conditions.

    This is fucking hilarious. Nobody, and I really do mean nobody, actually wants a dryer that you need to pay a subscription fee for just in case one day you move house so it can try to reconfigure itself.

    This and this article might be a little more concise.

    It sounds like more ads for smart tvs, and a subscription service for extra features for smart appliances - like a chatbot for your fridge or dishwasher or something.

    It doesn't necessarily sound evil to me it just sounds completely retarded. I'm all about tech making life easier but it's genuinely hard to imagine why I would want a smart dishwasher. I want a dumbass dishwasher who's actions are solely determined by the 3 buttons on it.

    It will be interesting to see how the market responds to this. It's hard to imagine that really anyone will be seduced by the idea of a "smart" home with these sorts of intangible benefits.

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    [–] 28 points 3 years ago (1 child)

    This is fucking ridiculous! Do you have to buy a subscription in order to use the appliance? If so, it seems to me that this would constitute unfair trade practice. Some shit just does not belong on the internet. Can you imagine the serious and life threatening situation that could develop, if say, somebody hacked into a system and turned gas stoves on and a fire developed? No, it's time to draw the line at IoT!

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  • [+] 20 points 3 years ago* (last edited 2 years ago) (7 children)
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    [–] 16 points 3 years ago
    [–] 16 points 3 years ago

    If you're not paying for it you are the product...wait if you are paying for it you are the product.

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  • [–] 14 points 3 years ago

    Their gadgets built their fame because they just worked and were built like a tank. My grandparents had their stuff (from Goldstar era) and they still keep chugging.

    None of this "as a service" bs will please the lifetime customers.

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  • [–] 14 points 3 years ago

    I used to like LG products they were often really good quality and lasted a long time.

    That's pretty much over now, not touching new LG products anymore. That's for sure!

    I had an LG CRT and it was as old as me. Never died. It's a real shame the planet is suffering because of greedy business practices. They put climate change on the consumer but more needs to be done to big corporations to punish this kind of behaviour.

    This is why I like dumb products. The smarter they are the more they tac on this kind of crap to them.

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  • [–] 13 points 3 years ago (1 child)
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