Mad props to the lad for not only having the self awareness that his role in the hierarchy likely gave you anxiety from that mistake but for also taking the time to reassure you it was ok. You don't see that every day. I love it.

Wholesome!

Keep that client, they're a good'un.

You redacted the most important part! We're dying to know, did he sign it "love you"?

I'm smiling now.

Why is the message in the Trash folder?

This reminds me of when I accidentally emailed a client named Bob and addressed him as Boob. I also once pinged my boss on what was then Skype, now Teams saying hey K**e instead of Mike (the M and K are right next to each other on the keyboard. I'm pretty sure he's Jewish or at least part.

Thankfully both were laughed off, but man did I feel like a dumbass.

I worked phone support a few years ago and did that at the end of a call with a customer. I was really tired and the person was kinda draining but nice, and for some reason my dog's face slipped into my mind as we were ending the call, who I say k-love-you-thanks-bye to all the time.

Finally, the perfect response. I love this.

Relevant Ryan George