submitted 3 years ago* (last edited 3 years ago) by to c/lemmy_support@lemmy.ml
 

It's getting really frustrating, almost every post has missing comments. What causes this?

EDIT: I needed to select both "English" and "Undetermined" in my language settings

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[–] 36 points 3 years ago* (last edited 3 years ago) (3 children)

Most common cause is people changing their language settings in their profile. It's a daily occurrence. The app really needs to tell people "25 messages not displayed because you are only viewing in Spanish".

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  • [–] [S] 3 points 3 years ago (2 children)

    I have it set to undetermined

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  • [–] 1 point 3 years ago* (1 child)

    It allows selecting multiple languages, but it's not clear and setting multiple is fiddly - most sites use multiple checkboxes instead for this reason. Anyway, if you select Undetermined, English and whatever else you're happy to see, you'll see a lot more comments (and posts, probably).

    Edit: to select multiple, hold control while clicking/spacebarring to add another.

    It should have two language settings - those you might post in (for the dropdown on making a comment/post) and for those you're happy to read (I'd just set it to all, since I can always translate anything that looks interesting).

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  • [–] 14 points 3 years ago (2 children)

    If you block one account, and they made the top level comment, you don't see anything. Even if 100 people replied in the chain.

    It'll just be blank.

    Still worth it for extreme cases, but it's not like reddit where you see everything else.

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  • [–] 13 points 3 years ago (4 children)

    It's almost certainly your language settings

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  • [–] [S] 1 point 3 years ago (3 children)

    Language is set to undetermined

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  • [–] 6 points 3 years ago (2 children)

    Adding "English" to the language settings might help (you CTRL/CMD+Click to add another language to the list, from memory)

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  • [–] 10 points 3 years ago (7 children)

    Copy thread url, paste it into an incognoto mode browser that's not logged into the instance. Compare what you see with your account settings and decide if you need to make changes or not.

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  • [–] [S] 2 points 3 years ago (4 children)

    In incognito I see all the comments... I don't know what account settings I could change to make this happen. My language is set to undetermined

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  • [–] 1 point 3 years ago (3 children)

    Try setting your language in your account to whatever the root thread language is.

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  • [–] [S] 1 point 3 years ago (2 children)
  • [–] 1 point 3 years ago (1 child)

    If you recognize the language, use that. If it's in a language you don't recognize, you could put it into google translate and see what it shows up as.

    If the language on the root post is your native language, then just set it for your account from undetermined to your native language.

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  • [–] 6 points 3 years ago (8 children)

    I'm seeing everything. Even counted the comments. Did you untick Undetermined by chance?

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  • [–] [S] 3 points 3 years ago (7 children)

    Nope, also I can see this comment in my inbox but when I click through to it it's gone

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  • [–] 1 point 3 years ago (6 children)

    Are the comments missing when you load the website?

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  • [–] [S] 1 point 3 years ago (5 children)
  • [–] 1 point 3 years ago* (4 children)

    I know this comment is tremendously late but I am having a similar issue while using sync. By website so you mean the official instance website(example - https://lemmy.one/ )

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  • [–] [S] 1 point 3 years ago (3 children)

    Yes, it got fixed when I selected both English and unspecified as my language

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  • [–] 1 point 3 years ago (2 children)

    I am sorry but it's seems you have misunderstood. Was your issue limited to only the sync app or was it occurring both on the app and the website

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  • [–] 5 points 3 years ago

    Not sure why you're seeing that. I'm on the same instance as you and I see them all, so it's not a defederation issue. You don't have a big block list, I assume. Seems strange.

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  • [+] -10 points 3 years ago* (last edited 3 years ago)