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What things am I a dumbass about? (lemmy.nz)

submitted 8 months ago by [email protected] to c/[email protected]

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Had someone contact me because a browser interface was 'down' and it was actually a cert issue. It surprised me that in an IT context, this person didn't have a basic understanding of SSL certs. They didn't even know how to add a cert exception.

It got me thinking, what basic ubiquitous things am I a dumbass about outside of IT?

Ive seen lots of 'fun facts' compilations, but it would be better to get a wide range of subject suggestions that I can spend 30 minutes each or less on, and become a more capable human.

Like what subjects would plumbers consider basic knowledge? Chemical interactions between cleaning products and PVC pipes?

What would an accountant or a landscaper consider to be so basic its shocking people can live their lives without knowing any of it?

For most areas of expertise, its difficult to know even what the basics are to start with.

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[–] [email protected] 34 points 8 months ago (1 children)

Basic computer competency starts with reading the error message.

I’ve worked in IT and you’d be amazed how many people are stuck with some problem that would be fixed if they just read the error message on their screen.

For example, it might say:

Error! The green button needs to be pressed. It’s on your keyboard. It’s green. It also has lettering on it that says PRESS HERE.

People will bring their computer in, at a total loss for what to do.

[–] [email protected] 1 points 8 months ago

The customer service manager sent not one, not two, but three emails in one hour demanding our engineers fix this login error that a high valued customer had.

The error was "username or password was incorrect".

I fixed it by resetting their password.