▲ 182 ▼ Air Canada must honor refund policy invented by airline's chatbot (arstechnica.com) submitted 2 years ago by reimufumo@lemmy.ca to c/technology@lemmy.world 9 comments fedilink hide all child comments
[+] Vanth@reddthat.com 57 points 2 years ago* (last edited 2 years ago) (3 children) [deleted] permalink fedilink source hideshow 3 child comments replies: [–] 520@kbin.social 33 points 2 years ago Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though permalink fedilink source parent [–] redfox@infosec.pub 14 points 2 years ago* I bet they make so much money too... Overpaid lawyer 1: Fight this or settle? Overpaid lawyer 2: Let's fight this, I have a good feeling about it... Overpaid lawyer 1: This won't set a precedent or anything right...right... permalink fedilink source parent [–] BearOfaTime@lemm.ee 13 points 2 years ago Right? And the customer service benefit they would've gotten from just eating a few hundred dollars. But they were being extra greedy, and thinking they could establish precedent... Well they did, just not how they wanted. permalink fedilink source parent
[–] 520@kbin.social 33 points 2 years ago Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though permalink fedilink source parent
[–] redfox@infosec.pub 14 points 2 years ago* I bet they make so much money too... Overpaid lawyer 1: Fight this or settle? Overpaid lawyer 2: Let's fight this, I have a good feeling about it... Overpaid lawyer 1: This won't set a precedent or anything right...right... permalink fedilink source parent
[–] BearOfaTime@lemm.ee 13 points 2 years ago Right? And the customer service benefit they would've gotten from just eating a few hundred dollars. But they were being extra greedy, and thinking they could establish precedent... Well they did, just not how they wanted. permalink fedilink source parent