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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] 21 points 2 years ago (5 children)

Many businesses already offer a call-back function where the next available agent just calls you. I’m tired of big tech shoehorning itself into every nook and cranny of life.

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  • [–] 14 points 2 years ago (2 children)

    You apparently haven't tried calling local government agencies in mid-size cities, or a good chunk of airlines. It's frustrating and I welcome anything that can help.

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  • [–] 4 points 2 years ago

    Couple of times I tried using it, the reps were super confused and kept asking me to reveal the name of third party on the line. As a joke I once replied Google Androidov and the guy just wrote it down.

    Some straight up refused to speak to me because of third party on the line.

    Most just hang up as soon they hear any kind of automated message.

    I wish there was a silent mode at least available to single party consent states or for a list of numbers that tell you your call will be recorded without an option to opt out.

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  • [–] 2 points 2 years ago

    I remember evaluating call centre systems probably 12 years ago where I was working at the time and this was becoming a thing - I'm surprised it hasn't become more widespread in that time. I've honestly only interacted with two companies between then and now where this was an option given to me.

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