Air Canada appears to have quietly killed its costly chatbot support.

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[–] 125 points 2 years ago* (last edited 2 years ago) (2 children)

As usual, corporations want all of the PROFIT that comes with automation and laying off the human beings that made them money for years, but they also fight for none of the RESPONSIBILITY for the enshittification that occurs as a result.

No different than creating climate change contributing "externalities," aka polluting the commons and walking away because lol you fucking suckers not their problem.

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