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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

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[–] 28 points 2 years ago (1 child)

If it was a human agent, surely they would still liable?

They're an agent of the company. They're acting on behalf of the company, in accordance to their policy and procedures. It then becomes a training issue if they were providing incorrect information?

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  • [–] 33 points 2 years ago

    Yes, if it was a human agent they would certainly be liable for the mistake, and the law very much already recognises that.

    That's my whole point here; the company should be equally liable for the behaviour of an AI agent as they are for the behaviour of a human agent when it gives plausible but wrong information.

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