ordering on phones / kiosks is far far better in every way - no awkward interactions, you can see the price of everything, take as long as you need, see the ingredients in everything, see what you can modify / at what price, you know you've entered it accurately, etc.

only people against it are technology-reticent boomers whose only joy comes from bossing around underpaid workers. unfortunately we have a lot of those in the US; they also think seeing people being humiliated like this is actually smart business and a blessing unto the workers. and this particular chain heavily caters to those sorts of people