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Self-checkout theft causing problems for retailers — and shoppers who despise receipt checks (www.cbc.ca)
submitted 3 years ago by to c/canada@lemmy.ca
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I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] 7 points 3 years ago (6 children)

On a related note, it blows my mind into pieces when I'm standing behind people in line who clearly have no idea how to self checkout. I don't get it. Self checkout has been around for like 25 years. It's not new and it's not complicated.

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  • [–] 6 points 3 years ago

    I've shown my parents how to do some tech tasks many, many times. And they still don't get it.

    Maybe, similar to self checkouts, it's a combination of being so used to doing things a different way or not needing to do something at all, deeply believing they are "bad at tech" and creating a self-fulfilling prophecy, and knowing it's easier to just ask for help than to actually become proficient on their own.

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  • [–] 2 points 3 years ago

    Around for twenty odd years and the experience hasn't noticeably improved in that time. I act like a neophyte on self checkout because I refuse to use it unless forced.

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