As a non-tech-savvy person, the confusion is real, lol. I am okay with just not really knowing what’s going on, and with asking questions or RTFM when I can find it, but that still puts me in the category of “comfortable in a highly technical environment.” People who are genuinely uncomfortable with technology and tech people are going to get a lot of culture shock.

To be fair, I think it goes both ways. People who answer a question from the point of view of a software developer will, quite reasonably, feel hurt if they’re told their answer isn’t helpful. I think it might be good to have a dedicated “landing pad” community for helping new people get oriented, rather than leaving them to ask the nearest person, who might or might not be the best person to ask.