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[–] 19 points 2 years ago (1 child)

I can tell you've never had to do T1 tech support before.

It's kind of staggering just how illiterate users can be.

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  • [–] 16 points 2 years ago (1 child)

    I doubt the fix is to make them need less literacy

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  • [–] 3 points 2 years ago

    When you are competing for customers not providing the illiterate morons of the world a simple UI leads to them going to your competitor which does.

    And unfortunately those illiterate morons outnumber every one else by a significant chunk.

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