Did you not read what was pasted?

All of the four employees interviewed by TIME described being mentally scarred by the work. Although they were entitled to attend sessions with “wellness” counselors, all four said these sessions were unhelpful and rare due to high demands to be more productive at work. Two said they were only given the option to attend group sessions, and one said their requests to see counselors on a one-to-one basis instead were repeatedly denied by Sama management.

They are not being given the psychological tools they need. That's a big part of the problem. Again, it is no different than not being given safety equipment.