When I worked a help desk job, I once spent seventeen minutes trying to describe to a customer where the semicolon is on a keyboard. I know how long it was because my then-manager listened in and thought it so ridiculous that he sent me the recording of the call because it made him laugh.

This is relevant because the reason I wanted her to type a semicolon was to press shift+semicolon to type the web address used by my employer to grant remote access. I don't remember why she needed to type http: ... It was more than half my life ago. I was probably following a script or maybe I made the mistake of saying the full URL and the customer fixated on it.

Point is, though remote management is better now than it was, it doesn't solve all woes.