Bullshit. There's always 5 extra employees at chickfila, an extra 1-2 in the drive through alone. My order is never wrong at chickfila, I've never had to complain of missing items.
Service trumps it all, whether you like the taste or not. I don't feel cheated, I don't feel abused. I get what I pay for and move on.
It's a very simple system that so many others fuck up so badly.