im_fine_sandy comments on Both Microsoft and Sony say they're under no obligation to pass tariff refunds on to customers

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[–] im_fine_sandy@nord.pub 28 points 1 week ago (4 children)

I really hate that companies being hostile to their customers has become normalised such that it's really expected.

There's very clearly a right and scrupulous thing to do. Not having an obligation to do that is not an excuse not to.

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[–] JackbyDev@programming.dev 8 points 1 week ago (1 child)

The reality is that it was all just a way to give a stimulus to companies without saying directly

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[–] im_fine_sandy@nord.pub 2 points 1 week ago

That's obvious, and it's not what I'm talking about.

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[–] creamfresh@lemmy.world 8 points 1 week ago (1 child)

Companies always has been hostile when they are so big that they are only fathomable as market entity. Privatise gains, socialise losses.

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[–] im_fine_sandy@nord.pub 3 points 1 week ago

I disagree.

Yes companies have privatised profits and socialised losses since forever, thats not what I'm talking about.

Its not that long ago that you could talk to an actual person in customer service who at least had a supervisor with the authority to do provide an appropriate resolution.

Now the standard mode of operation is to simply close ranks, and make a PR statement like this... "we're not going to do that simply because you can't make us".

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