Ford has admitted to rehiring hundreds of human workers after its aggressive AI adoption strategy backfired.

The US automaker hired over 350 veteran engineers, referred to internally as “gray beards”, over the past three years in order to address mistakes made by automated systems.

The staff will lead quality reviews after the automation issues cost the company billions of dollars, Bloomberg reported, while some workers will also help improve and train the AI systems.

“We had been relying more and more on automated quality systems and not getting the desired results,” said Kumar Galhotra, Ford’s chief operating officer.

“We brought back technical specialists and they hunt for failure points before a part ever reaches the plant floor.”

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[–] 160 points 2 months ago (3 children)

‘We didn’t pay as much attention as we should have to the experience of our most knowledgeable engineers,’ says automaker

No. You wanted to replace engineers who costs hundreds of thousands of dollars a year with a glorified chatbot because it cost less (for the introductory period only) and now you're trying to save face because it blew up in your faces.

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  • [+] -26 points 2 months ago (2 children)

    How do you know that the automation they're talking about is LLMs?

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  • [–] 3 points 2 months ago (1 child)

    Why are you defending technology that has shown time and time again to be a hinderance for the vast majority of uses?

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  • [–] 0 points 2 months ago*

    Where did I defend anything?

    Edit: probably a better question might have been "why would you think that the automation they're talking about is LLMs", since they don't say it's LLMs and it doesn't make much sense for them to be talking about LLMs.

    AI and automation cover a lot of stuff. Especially 3 years ago which this supposedly goes back to.

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