Personally I feel that asking a marginalized community to "be nice" to those oppressing them is complete hogwash; I believe it was Martin Luther King Jr. who said "riots are the voice of a rebellion."

That being said, I think that what Kolanki was trying to say is that a majority of the time, transphobes aren't looking to have their mind changed when they log onto the internet to spread their bigotry; they're looking for an outburst of violent reaction from the people they torment.

Oftentimes they may be looking for this as evidence to support whatever claim they're making about trans people (they're violent, they have an agenda, they want to take people's kids, etc). Coming from a background of abuse, I agree that we shouldn't feed the bigots much like one shouldn't feed trolls; they never leave once you start unless removed by force (i.e. banned from a community, in this case).

I do agree that people don't withdraw allyship because we're not kind or nice or patient enough or what-have-you; that is something that I have not seen personally and anecdotally from other marginalized people (in fact, I've tended to see the opposite).