The BGW320-500 has no "soft" factory reset. If this is required it is always requested by a tech for the user to carry out using reset switch or they send a tech to do it.
They are lying to you.
The BGW320-500 has no "soft" factory reset. If this is required it is always requested by a tech for the user to carry out using reset switch or they send a tech to do it.
They are lying to you.