I evaluated matrix a few years ago to try to add chat to my video game. I also evaluated everything else. Sendbird (proprietary, what reddit uses) is crazy expensive. Matrix is complicated and didn't have a good simple web frontend. XMPP is still pretty good. In the end, I ended up going with IRC v3 which fixes many of the legacy problems of IRC, and that was the best option. I am still scratching my head as to how that's the state of the art for sending little bits of text back and forth. Don't get me started on WebRTC, I spent a whole year trying to make a stable video chat app for another project
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