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[–] 22 points 9 months ago (2 children)

That's not the full quote and before internet smart arses decided that every single idiom needed a fake "original full version" it didn't exist.

The point of the phrase is not literal though. Customer service means pleasing the customer, which means you sometimes have to act like they're right even if they're wrong.

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  • [–] 6 points 9 months ago

    Seems like the actual quote was:

    Assume that the customer is right until it is plain beyond all question he is not.

    But "the customer is always right" (by itself) was even their ad slogan.

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