for non-techie users that want to switch it's great. Yes the updates are slow and few/far between but I mean if you go the paid route you get tech support and a few other software packages/themes.
I think for people who just want to keep older machines going and simply want to do work and browse/stream it's fine. beyond that? good luck. I've heard that upgrading it is worse than Ubuntu and it's based on Ubuntu so...
But Zorin has pretty good PR so that's what's going for them. Honestly though if you want a new user on linux that isn't comfortable with it just yet I feel there are better options that "just work" like Bazzite or Mint.