I'll consider you lucky. I've had many experiences with their hardware across different segments (phones, tablets, laptops, mainboards, NICs, displays, GPUs).

They're an atrocious vendor with extremely poor customer support (and shitty SW practicies for UMA systems and motherboards).

I don't think many people have been as unfortunate as I have with them, the general consensus is they mark their products up considerably relative to competition (particularly mainboards & GPUs).

To be fair, their contemporaries arent much butter.

ASUS used to be the goat brand. They have since enshittified, and the biggest hit was their customer service. It's 100% ass now. The product itself is really hit or miss now too.