Well technically, it was both, at least from their perspective. And as soon as they were contacted, the situation was resolved.

I'm not saying I wouldn't be pissed if this happened to me, and I'm not saying I like the whole "we block your internet access" thing. But what I'm saying is that this is normal practice for decades (!!!) now for all console manufacturers, and that the only reason why this is a "news article" now is because "Nintendo = bad" clicks so damn well.

And on a side note, let's please not forget that there was ONE reported case. One. Not a systemic issue, maybe even just a technical quirk.