Vandals_handle comments on Half of companies planning to replace customer service with AI are reversing course

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[–] Vandals_handle@lemmy.world 2 points 1 year ago (5 children)

A good systems analyst can effectively translate user requirements into accurate statements, does not need to be a programmer. Good systems analysts are generally more adept in asking clarifying questions, challenging assumptions and sussing out needs. Good programmers will still be needed but their time is wasted gathering requirements.

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[–] FourWaveforms@lemm.ee 2 points 1 year ago (2 children)

Most places don't have all good system analysts.

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[–] Vandals_handle@lemmy.world 2 points 1 year ago (1 child)

True.

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[–] FourWaveforms@lemm.ee 1 point 1 year ago

For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything

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[+] g4nd41ph@lemmy.world 1 point 1 year ago (1 child)

[deleted]

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[–] Vandals_handle@lemmy.world 2 points 1 year ago

Systems analyst is like a programmer analyst without the coding. I agree, in my experience small shops were more likely to have just programmer analysts. Often also responsible for hardware as well.

If it's just you I hope you didn't need a systems analyst to gather requirements and then work with the programmer to implement them. If you did, might need another kind of analysis. ;)

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