▲ 906 ▼ Half of companies planning to replace customer service with AI are reversing course (www.techspot.com) submitted 1 year ago by bimbimboy@lemm.ee to c/technology@lemmy.world 173 comments fedilink hide all child comments
[+] g4nd41ph@lemmy.world 3 points 1 year ago (1 child) [deleted] permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago (2 children) A good systems analyst can effectively translate user requirements into accurate statements, does not need to be a programmer. Good systems analysts are generally more adept in asking clarifying questions, challenging assumptions and sussing out needs. Good programmers will still be needed but their time is wasted gathering requirements. permalink fedilink source parent hideshow 4 child comments replies: [–] FourWaveforms@lemm.ee 2 points 1 year ago (1 child) Most places don't have all good system analysts. permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago (1 child) True. permalink fedilink source parent hideshow 2 child comments replies: [–] FourWaveforms@lemm.ee 1 point 1 year ago For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything permalink fedilink source parent [+] g4nd41ph@lemmy.world 1 point 1 year ago (1 child) [deleted] permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago Systems analyst is like a programmer analyst without the coding. I agree, in my experience small shops were more likely to have just programmer analysts. Often also responsible for hardware as well. If it's just you I hope you didn't need a systems analyst to gather requirements and then work with the programmer to implement them. If you did, might need another kind of analysis. ;) permalink fedilink source parent
[–] Vandals_handle@lemmy.world 2 points 1 year ago (2 children) A good systems analyst can effectively translate user requirements into accurate statements, does not need to be a programmer. Good systems analysts are generally more adept in asking clarifying questions, challenging assumptions and sussing out needs. Good programmers will still be needed but their time is wasted gathering requirements. permalink fedilink source parent hideshow 4 child comments replies: [–] FourWaveforms@lemm.ee 2 points 1 year ago (1 child) Most places don't have all good system analysts. permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago (1 child) True. permalink fedilink source parent hideshow 2 child comments replies: [–] FourWaveforms@lemm.ee 1 point 1 year ago For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything permalink fedilink source parent [+] g4nd41ph@lemmy.world 1 point 1 year ago (1 child) [deleted] permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago Systems analyst is like a programmer analyst without the coding. I agree, in my experience small shops were more likely to have just programmer analysts. Often also responsible for hardware as well. If it's just you I hope you didn't need a systems analyst to gather requirements and then work with the programmer to implement them. If you did, might need another kind of analysis. ;) permalink fedilink source parent
[–] FourWaveforms@lemm.ee 2 points 1 year ago (1 child) Most places don't have all good system analysts. permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago (1 child) True. permalink fedilink source parent hideshow 2 child comments replies: [–] FourWaveforms@lemm.ee 1 point 1 year ago For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything permalink fedilink source parent
[–] Vandals_handle@lemmy.world 2 points 1 year ago (1 child) True. permalink fedilink source parent hideshow 2 child comments replies: [–] FourWaveforms@lemm.ee 1 point 1 year ago For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything permalink fedilink source parent
[–] FourWaveforms@lemm.ee 1 point 1 year ago For this to make sense AI has to replace product-oriented roles too. Some C-level person says "make products go brrrrrr" and it does everything permalink fedilink source parent
[+] g4nd41ph@lemmy.world 1 point 1 year ago (1 child) [deleted] permalink fedilink source parent hideshow 2 child comments replies: [–] Vandals_handle@lemmy.world 2 points 1 year ago Systems analyst is like a programmer analyst without the coding. I agree, in my experience small shops were more likely to have just programmer analysts. Often also responsible for hardware as well. If it's just you I hope you didn't need a systems analyst to gather requirements and then work with the programmer to implement them. If you did, might need another kind of analysis. ;) permalink fedilink source parent
[–] Vandals_handle@lemmy.world 2 points 1 year ago Systems analyst is like a programmer analyst without the coding. I agree, in my experience small shops were more likely to have just programmer analysts. Often also responsible for hardware as well. If it's just you I hope you didn't need a systems analyst to gather requirements and then work with the programmer to implement them. If you did, might need another kind of analysis. ;) permalink fedilink source parent