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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)

submitted 1 year ago by bimbimboy@lemm.ee to c/technology@lemmy.world

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[–] Croquette@sh.itjust.works 7 points 1 year ago (1 child)

Yeah but these pesky workers cut into profits because you have to pay them.

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[–] MangoCats@feddit.it 2 points 1 year ago

They're unpredictable. Every employee is a potential future lawsuit, they can get injured, sexually harassed, all kinds of things - AI doesn't press lawsuits against the company, yet.

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