this post was submitted on 13 Jun 2025

906 points (99.2% liked)

Technology

technology@lemmy.world

87,899 readers

15,935 active

4,272 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 3 years ago

moderators

L3s@lemmy.world

enu@lemmy.world

technopagan@lemmy.world

L4s@lemmy.world

L3s@hackingne.ws

Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)

submitted 1 year ago by bimbimboy@lemm.ee to c/technology@lemmy.world

173 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] PumpkinSkink@lemmy.world 34 points 1 year ago (2 children)

Can we get our customer service off of "X former know as Twitter" too while we're at it?

hideshow 4 child comments

[–] billwashere@lemmy.world 3 points 1 year ago

And discord. For fucks sake I hate when a project has replaced a forum with discord. They are not the same thing.

parent

[–] Trollception@lemmy.world -3 points 1 year ago (1 child)

Sure, once it is no longer one of the most popular social media platforms.

parent

hideshow 2 child comments

[–] explodicle@sh.itjust.works 14 points 1 year ago (1 child)

Why does your customer service need to be on a popular platform? There's no network effect.

parent

hideshow 2 child comments

[–] Trollception@lemmy.world -2 points 1 year ago (1 child)

I've never used Twitter and do not plan to. That doesn't mean that everyone else has to stop using it because I don't approve of it.

parent

hideshow 2 child comments

[–] explodicle@sh.itjust.works 9 points 1 year ago (1 child)

Well yeah, the reason you don't approve of it matters. If you never approved of it because you never liked the UX, then that's not a good reason for everyone to stop using it.

When we minimize other reasons to "words you don't like", we imply an unimportant personal preference, and not a social choice with consequences for others.

parent

hideshow 2 child comments

[–] Trollception@lemmy.world 1 point 1 year ago (1 child)

You don't have to use the platform.

parent

hideshow 2 child comments

[–] PumpkinSkink@lemmy.world 2 points 1 year ago (1 child)

Unless I want to access customer service...

parent

hideshow 2 child comments

[–] Trollception@lemmy.world 1 point 1 year ago*

What? This isn't the only way to reach support, it's just one of many options for these companies. Just use email or whatever support form is on the website.

parent